Terms and Conditions

TERMS AND CONDITIONS OF SERVICE

General conditions of sale

  1. PREMISE

The offer and sale of products on our website doctorneu.com are governed by these General Conditions of Sale.

These General Conditions must be read carefully before using our site and purchasing our Products.

By using our site to order Products, these General Conditions are expressly accepted by the customer.

Products purchased on doctorneu.com are sold directly by Archimede R&D Srl with registered office in Italy, Via Bentivogli 74/5 - 40138 Bologna (BO), Company Register, Tax Code and VAT No. 02701601201, Share Capital Euro 40,000.00 fully paid up.

  1. Customer requirements

2.1       To place orders on the Site and acquire Customer status, the User declares that he or she possesses the following minimum mandatory requirements:

-  be an "end consumer" meaning any person visiting the site or any natural or legal person entering into any type of contractual relationship with Archimede R&D Srl. These General Conditions apply to the customer understood as a "consumer" as defined in art. 3, paragraph 1, letter a) of the Consumer Code (hereinafter the "Customer").

- be of legal age, that is, be 18 years of age or older;

- have and provide a valid email address;

- possess the capacity to act and therefore be able to enter into legally binding contracts.

  1. Conclusion of the sales contract and conditions of supply
  • Pursuant to Legislative Decree 9 April 2003, n. 70, the Seller provides the following information.
  • To conclude the sales contract, the User (hereinafter also “Customer”) must send, electronically, via the Site, a purchase order proposal by filling out the appropriate form on the “Checkout” page and clicking on “Submit Order”.
  • Sending an order proposal requires and entails the Customer's full knowledge and acceptance of these General Conditions of Sale, which we recommend printing and keeping for future reference. This constitutes a binding purchase proposal for the Customer.
  • Upon receipt of an order proposal, the Seller will send the Customer an automatic email confirming receipt of the Customer's order proposal (email referred to for brevity as "Order Receipt Confirmation"), which in no way constitutes acceptance of the Customer's order proposal, containing:
  • General Conditions of Sale applicable to the contract, via a link on this page, containing the conditions and methods for exercising the right of withdrawal by the Customer and the recognition of the legal guarantee of conformity of the Products;
  • information on the essential characteristics of each Product ordered and its price (including taxes or duties);
  • delivery methods of the Products and related shipping/delivery costs;
  • contact details and methods of contact of the Seller, as well as of the assistance service;
  • delivery time of the ordered Products.
    • Upon receipt of the order proposal from the Customer, Archimede R&D Srl reserves the right to confirm the availability of the ordered Products, as well as to verify the details of previous transactions made by the Customer on the Site. If the ordered Products are unavailable (or were on sale on the Site at the time the order proposal was sent but are subsequently no longer available), or if for any reason Archimede R&D Srl is unable to fulfill the Customer's order, Archimede R&D Srl will immediately notify the Customer by email and the contract will not be concluded.
    • The contract is considered concluded only when the Customer receives a subsequent email from the Seller accepting the order proposal (hereinafter referred to as the "Order Summary"), confirming the availability of the ordered Products and their subsequent shipment. Therefore, only the available Products indicated in this email, or automatic message, accepting the order proposal will be included in the contract.
    • In the specific case where the Customer chooses bank transfer as the payment method, the contract is considered concluded when the Seller receives a subsequent email expressly accepting the order proposal, confirming the availability of the ordered Products and providing the bank details for payment (this email or automatic message, referred to for short as "Order Update"). Only the available Products indicated in this email or automatic message accepting the order proposal will be included in the contract. Upon receipt of payment by bank transfer, the Seller will send the Customer an "Order Summary" email.
    • There is no obligation between the Customer and the Seller, and therefore no contract can be considered concluded, until the Seller has sent the Customer the “Order Summary” email or, in the case of payment by bank transfer, the “Order Update” email referred to in the previous points 3.6 and 3.7 respectively.
    • The order proposal acceptance email will also contain a summary of:
  • General Conditions of Sale applicable to the contract, via a link on this page, containing the conditions and methods for exercising the right of withdrawal by the Customer and the recognition of the legal guarantee of conformity of the Products;
  • information on the essential characteristics of each Product ordered and its price (including taxes or duties);
  • delivery methods of the Products and related shipping/delivery costs;
  • contact details and methods of contact of the Seller, as well as of the assistance service;
  • delivery time of the ordered Products.
    • Upon shipment, the Customer will receive an additional email containing the name of the courier and the shipment tracking number.
    • The order proposal, and any subsequent contract concluded, will be archived in the Seller's database for the time necessary to execute the contract and, in any case, within the legal timeframes. The Customer, if they have a personal account on the Site, will be able to access the data relating to their order, and therefore the concluded contract, if the order was placed after having previously logged in to their account.
    • There is no obligation between the Customer and the Seller, and therefore no contract can be considered concluded if, during the order compilation and sending process, obvious and recognizable errors or inaccuracies are committed due to actions attributable to both the Customer and the Seller, or even due to actions not attributable to them (by way of example only and not limited to: errors or inaccuracies relating to the Customer's data, the identification and/or selection of the Products and/or their quantities and/or their price).
    • The purchase contract is subject to the termination condition of the Customer's failure to pay the price. Therefore, in the event that the Customer fails to pay the price due, the contract will be automatically terminated. The Seller will immediately notify the Customer of such termination and the resulting cancellation of the order via email.
    • In the event provided for in the previous article 3.13, or if for any reason the payment for the goods is not successful, the Customer will be required to return the goods according to the methods indicated in the subsequent information provided for returns (Reference section Written information on returns and refunds ).
    • In any case, in the unlikely event that the contract is not concluded for any reason, but has already generated payment by the Customer, the Seller will refund the amount already paid by the Customer, through the same channel used to make the payment. In the case of cash on delivery, the refund must be made by bank transfer, after contacting the Customer.
  1. Practical purchasing procedure on the site
  • The purchase of Products on the Site can take place with or without registering an account on the Site.
  • Registering an account on the Site is free.
  • To purchase, select the Product and click "Add to Cart." The cart represents the User's virtual location where the selected Products are stored and ready for payment, whether the User is registered or decides to proceed with the purchase without registering.
  • Adding Products to your cart does not guarantee that you will be able to complete your purchase: the Products in your cart remain available to other online Users at the same time until one of them completes the purchase procedure.
  • The User can add Products to the cart and find them again when opening the next browser session thanks to cookies (for information on cookies, see the Cookie Policy ), but this does not guarantee their actual availability: when the User proceeds to send the order or when he/she adds them to the cart, he/she will receive a notification if they are out of stock in the meantime.
  • Once the selection of Products is complete, the User must examine the cart for a summary and control: to access it, click on the "View Cart" link displayed in the menu on each page of the Site.
  • The cart always displays the total amount due, including taxes and duties, especially VAT, and any shipping costs. If, during the order process, the User enters a delivery destination outside of Italy, the order and total amount are considered finalized once the exact shipping cost has been determined.
  • If the Products in the cart are actually those desired, after checking them, the User must click "Proceed to Checkout," which will open the cart page. By clicking "Proceed to Checkout," the User can proceed to payment. "Checkout" refers to the virtual representation of the Seller's store checkout.
  • If the Customer has not yet logged in as a registered User, he or she can choose to complete the purchase in three ways:
  • as a guest customer, without access to your account;
  • by accessing your already registered account;
  • register on the Site and then access your newly registered account.
    • The Checkout or cash register is divided into 4 (four) main points:
      • order header and shipping address;
      • shipping method, with which the Customer can choose how to receive the ordered Products.
      • payment method, with which the Customer can choose the payment method and obtain the necessary related information;
      • Review your order, which summarizes all the information about the order, the Products ordered, the shipping and payment methods chosen, with the related prices and the amount of taxes and duties (VAT).
    • By clicking on the boxes corresponding to “I have read and fully accept the Terms of Use and the Privacy Policy” and “By submitting the order proposal, I fully accept the General Conditions of Sale ”, and then on “Submit order”, the User will complete the purchase procedure, sending the order to the Seller.
    • Without accepting the Terms of Use, Privacy Policy and General Conditions of Sale, as indicated in the previous point, it is not possible to forward the order to the Seller.
  1. Prices and payments
  • The Products that can be purchased on the Site from the Seller are the items present in the electronic catalogue published on the Site itself and viewed by the User at the time of sending the order proposal.
  • Each Product is described in detail on the information page dedicated to it, which will also indicate the price and availability of the Product itself.
  • The prices displayed for the Products are in Euros and include taxes and duties (VAT), where applicable.
  • Delivery costs, which may vary depending on the delivery method chosen and/or the payment method used, will be specifically indicated (in Euros and inclusive of taxes and duties, where applicable) during the purchase process, before the Customer sends the order proposal, in the order proposal receipt (“Order Receipt Confirmation”) and in the order proposal acceptance email.
  • Product prices may be subject to change, and the Seller reserves the right to modify them at any time. Users are therefore advised to check the price of the Products before submitting an order proposal.
  • The Seller reserves the right to change the price of the Products at any time, without limitation, provided that the price of the Product charged to the Customer who has made a purchase order proposal will be that indicated in the order summary, viewed by the Customer before sending the order proposal and in the related receipt, and that any changes subsequent to the transmission of such order will not be taken into account.
  • Although Product availability is constantly monitored and updated by the Seller, since the Site can be visited simultaneously by multiple Users, it may happen that multiple Users purchase the same Product at the same time. In this case, the Product may appear available on the Site for a short period of time, even though it is actually out of stock or not immediately available (as restocking may be necessary).
  • Where the ordered Product is no longer available for the reasons indicated above, or in any other cases of subsequent unavailability of the Product, the Seller will immediately notify the Customer via email and the contract will only apply to any other Products ordered and available, or, in the absence of such, no conclusion of the contract will be made.
  1. Payment Methods
  • Payment for the Products may be made using one of the methods listed on the Site, which will also be indicated in the phase preceding the Customer's order confirmation. Payment may be made using credit cards, prepaid cards, and rechargeable cards issued by Italian banks: VISA, MASTERCARD, and MAESTRO. Payment via SHOP PAY, PAY PAL, AMAZON PAY, APPLE PAY, and GOOGLE PAY is also accepted.
  • Payments made by credit card or other forms of electronic payment are made according to the following methods:
    • at the time of the order, Archimede R&D will request a pre-authorization (payment reservation) from the intermediary issuing the card indicated by the Customer, which provides for the temporary commitment of the credit limit for a maximum amount equal to the total price indicated in the Order;
    • the actual charge for the price of the purchased Products will never exceed the pre-authorized amount and will occur at the same time as the Order is processed, at the time the Products are prepared for delivery.
    • The Price charged will be that of the Products actually delivered or collected.
    • Payments via credit or other payment cards are handled directly by the card-issuing intermediary. Confidential card data is encrypted and transmitted directly to the intermediary without the possibility of access or storage by Archimede R&D Srl. This excludes any liability for any fraudulent or illicit use of the Customer's card by third parties.
  • Before being processed, all orders are verified directly by the credit card issuers, for the customer's protection. If, for any reason, it is not possible to charge the amount due, the sales process will be automatically cancelled and the sale will be terminated pursuant to art. 1456 of the Italian Civil Code. The customer will be informed via email.
  • Communications relating to the payment and the data communicated by the Customer when this is made take place on specially protected lines and with all the guarantees ensured by the use of the security protocols provided by the payment circuits.
  1. Discount coupon codes
  • The Seller may offer codes, called "Discount Coupon Codes," to Users registered on the Site; these Discount Coupon Codes can only be applied to purchases made through the User account for which they were offered and registered, and are considered strictly personal and non-transferable.
  • Discount Coupon Codes may have various origins and are generated without any prior notice, and will always be communicated individually to the interested Users.
  • Discount Coupon Codes may not be cumulative: the Seller will specify if and when only one can be used per order.
  • The use of a discount Coupon Code can take place within a maximum spending limit, which will in any case be indicated by the Seller if it is set.
  • Some Products may be excluded from certain promotions and, therefore, it will not be possible to use the discount Coupon Code for the order of the related Products.
  • A discount coupon code cannot be applied to orders that have already been processed (i.e. sent to the Seller's system).
  • If the User has a discount Coupon Code, he/she must write it in the appropriate space that appears in the final phase of the Checkout procedure (“Review your order”) under the heading “Coupon Code” and then click on “Apply Coupon”: the total final price will then be updated automatically.
  • Coupon Codes may represent discounts, promotions, or initiatives, which can be applied in various ways: for example, they may be a discount defined in a specific monetary value, or a discount defined as a percentage of the purchase. A discount coupon code with a monetary value cannot be converted into cash to be sent to the customer, but will be a discount applicable to the purchase, and will only apply to Products whose sales value exceeds the value of the code by at least €10.00.
  • The specific conditions of use governing the discount Coupon Codes will be specified at the time of their issue.